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FAQ
   
 

Frequently Asked Questions


Yes. Browse our website, then, when you are ready to order, click on one of the links to go to our secure online store, where you can browse some more and place an order. You are also welcome to order by mail, email Leann@Jozeegirl.com or telephone at (503) 313-7854.


Most orders (including packages!) take between 7 and 15 days to complete!  Most orders are shipped Priority Mail via the US Postal Service and arrive in 2 to 3 days!


Absolutely! We use the highest quality materials, including Genuine Swarovski Crystals. Losing a crystal happens less often than you think. But, if you need any crystals replaced within the first year, simply mail it back and we repair it. You can send the whole set if you like! No charge for a whole year! After the first year, minimal charges apply.


The best place to start is by browsing the colors under "Choosing your Colors" on the Jozee Girl website. Something will catch your eye!


All items Jozee Girl offers are custom items and non-returnable.  Please choose your colors carefully.  After placing your order, we recommend requesting a sample photo of the color combination you chose. Just leave us a note during checkout. While this will delay your order a few days, it can avoid any disappointment with your choices.  Sorry, no examples can be made before purchase.


US Shipping Rates:

  • $1 up to $65 - $7.50
  • $65.01 up to $150.00 - $10.50
  • $150.01 up to $500 - $15.50
  • $500.01 up to $1,000 - $29.00
  • Over $1,000.01 - $35.00

International Shipping: Jozee Girl accepts orders from all over the globe. We ship via USPS Priority Mail International Shipping. Extra charges apply. Some restrictions and exclusions apply.


International Shipping Rates:

Extra Small Box $25.00  Example: For Jewelry, Saddle Charms etc.

Small Box $45.00  Example: For One pair of Stirrups, Spur Straps, etc.

Medium size Box $70.00  Example: For orders with Headstalls, etc.

Large size Box $90 and Up.  Example: Package Deals, Breastcollars, etc.

*Any items offering free shipping does not apply to international orders.  Thank you.